What To Expect

When you book an appointment, our staff works hard to prepare, welcome you, and deliver the fast results we promise. We understand that travel restrictions during COVID are constantly changing and that life happens. Our policies allow you to reschedule your appointment for no fee up to 24 hours in advance.

In the case of a no-show or last-minute cancellation, for RT-PCR tests, the deposit fee initially made at booking is forfeit. For Antigen Tests, full refunds will be issued to cancellations within 48 hours of the appointment. 

• If you are planning to use the test results for international travel, you must select a test appropriate for your destination. A good starting point is the IATA website.
• RT-PCR/NAAT test detects an active COVID-19 infection. This method has the highest accuracy rate and is currently the Gold Standard in COVID-19 testing methods.   
• Antigen testing, while cheaper and quicker (results in 15 minutes), is less sensitive than the RT-PCR test but is accepted for travel to certain countries such as the USA.

Reverse Transcriptase – Polymerase Chain Reaction (RT-PCR) is otherwise known as Nucleic Acid Amplification Test (NAAT) or molecular testing. It is a diagnostic tool that can detect an active COVID-19 infection through nasal or nasopharyngeal swabs. Samples that are collected will be sent to our personal labs for testing, guaranteeing results within 12 or 24 hours depending on your choice. This method has the highest sensitivity and is the Gold Standard in COVID-19 testing methods.   

Please note that if you require a nasopharyngeal swab, it is only available at our Fairmont Hotel Vancouver location.

Rapid Antigen testing detects specific antigens indicative of a current infection. It is a small device that collects a nasal sample and produces a result in 15 to 20 minutes. While it is less sensitive than RT-PCR it is far quicker and more affordable. However, Rapid Antigen tests are only accepted for travel to certain countries (such as the US), so be sure to check the travel requirements of your destination prior to booking.   

Antigen testing is coming soon to our Fairmont Hotel Vancouver location!

Yes, we do at our Fairmont – Hotel Vancouver location.

Certain countries (such as Australia and Japan) require the nasopharyngeal specimen as part of their COVID-19 entry requirements. In general, most countries accept the bilateral nasal swab that only goes 1.5 cms up your nostril.

If your flight is not direct, abide by directions of the country with the strictest COVID-19 regulations. For example, if you are travelling to Indonesia, with a layover in Japan, we suggest a nasopharyngeal specimen collection.

Our Fit to Fly certificates are customized to you. For travelers to Japan, we offer the Japanese cover letter required for entry into the country. You may use our results to travel to any country that requires an RT-PCR/NAAT or Antigen test for entry.

You may find more information about travel requirements on the IATA website. Please reach out to us at [email protected] if you have questions about your test and whether it meets travel requirements to your destination country.

We accept Visa, Mastercard, Amex and Discover credit/debit cards. You will enter your payment information when you book your appointment. You will be charged a non-refundable deposit when you reserve a spot online, the rest will be billed to you at the time of your appointment.

In exceptional circumstances we accept cash, however we prefer payment via card.

If you are booking an appointment at our Fairmont – Hotel Vancouver location, you can use our online appointment selection tool here. If you would like to book an appointment with one of our partner London Drugs locations, please click here to choose the location nearest you and book directly with London Drugs. 

If you are still unsure, you can email us at [email protected], or call at +1 (833) 471-7669. Please note the business hours of each location when planning your test.