When you book an appointment, our staff works hard to prepare, welcome you, and deliver the fast results we promise. We understand that travel restrictions during COVID are constantly changing and that life happens. Our policies allow you to reschedule your appointment for no fee up to 24 hours in advance.
In the case of a no-show or last-minute cancellation, for RT-PCR tests, the deposit fee initially made at booking is forfeit. For Antigen Tests, full refunds will be issued if the cancellation is 48 hours before the appointment. Send in your cancellation/rescheduling requests by email: [email protected]