FAQ

What to expect when you get tested

We know that COVID-19 travel testing can be stressful, so we will make it as easy as possible for you.

Our highly-trained healthcare staff adhere to mandatory DAP healthcare procedures for specimen collection.

Our RT-PCR tests are valid for travel to both China and Japan. We also provide the Japanese government certificate for entry into Japan

Before Your Test Date

On Your Test Date

What happens when I arrive?

When you arrive at the Fairmont Hotel Vancouver, or at a London Drugs partnered location, you will first check in with the concierge or pharmacist. They will ask you to present your passport and will verify this information. Once this step is completed, you will be directed to a nurse or pharmacist who will explain the process and collect the sample.

Is there parking available?

We do not provide parking but upon getting your confirmation email post booking, you will receive a link that will help you find parking nearby.

Who can I call for directions?

You can reach us at +1 (833) 471-7669, if you are lost, need directions, or have general questions.

How long does the appointment take?

The appointment should take approximately 10 mins. That’s Fast!

How deep do nasal swabs go during sample collection?

We promise it is not as uncomfortable as you might have heard! Nasal swabs will only go about 1.5 cms into your nasal cavity for approximately 16 seconds.

After Your Test

How will I receive my results?

Your results will be emailed to the address provided at the time of booking in a single PDF which includes a personalized Fit to Fly certificate, the lab report, and our accreditation certificates.

Are travel certificates customized?

Yes. Each individual will receive a personalized Fit to Fly travel certificate, and a Japan-specific one if necessary.

Are results guaranteed within the specified time window?

Yes! We have our own lab that allows us to guarantee the timelines.

How can I provide feedback about my experience?

We would love to hear how we can improve, or if our staff made your testing experience memorable! You can leave us a review on our Google page, the link will be emailed to you after you receive your results. You may also directly call us at +1 (833) 471-7669, or email us at [email protected], if you would like to speak to someone.

FAQ

What to expect when you get tested

Before Your Test Date

On Your Test Date

After Your Test

Covid Travel Testing

HELPFUL LINKS

ABOUT FASTTEST